Rockdale Water Resources recently issued an alert to customers of a possible credit card scam over the phone.
According to the alert, unauthorized individuals have been fraudulently calling RWR customers to ask for immediate credit card payments on past due accounts in order to avoid disconnection.
"Please understand that RWR’s normal business practices do NOT allow for a Customer Service Representative to call an 'active'customer to make an immediate credit card payment on an account to avoid disconnection," read the released statement. "Our normal protocol for alerting past due customers of possible disconnection is by sending them a disconnection notice, which we mail out monthly."
RWR said this was the first time this had been an issue and that it was being addressed. "RWR regularly makes every effort to ensure our customers’ information is protected," read the alert.
If you receive a call from an unauthorized caller, RWR recommends customers do the following:
1. Get as much information as possible from the unauthorized caller. Write it down.
2. Hang up and then immediately call RWR at 770-278-7400 to report the incident. You can also send an email to email@example.com.
3. If you receive a fraudulent call, please consider changing all passwords to any account where a password is used for activation as a precautionary measure.