COVINGTON, Ga. - The Holiday Inn Express & Suites in Covington has earned a 2019 Certificate of Excellence from TripAdvisor, which is the world’s largest travel site.
“Only about 10% of all businesses on TripAdvisor receive this special recognition,” Brittany Brearty, general manager of the hotel, said. “It is an honor that must be
earned with superb customer service – it cannot be bought – so we are very proud of our employees for consistently working at a level that deserves this distinction.”
To earn a TripAdvsior Certificate of Excellence, a hotel or restaurant must maintain an overall rating of at least four out of five in its customer reviews on the site for a period of 12 months. TripAdvisor created this award nine years ago and announces winners once a year based on the millions of reviews and opinions it receives.
“Today’s travelers want a hotel experience that is comfortable, simple, and smart – where they can enjoy the comforts of home, the convenience of the office, and the luxury of a vacation,” Brearty said. “We achieve this by making sure our property always looks special and our guests always feel special, so they look forward to coming back.”
The Holiday Inn Express, which opened in May of 2017, is a six-floor, 110-room property that includes a business center; fitness center; outdoor swimming pool; an expansive outdoor patio; a 400-square-foot board room; and a 1,000-square-foot flexible space meeting room for special events.